Welcome To Excellencehelp

Document Excellence Help Online

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Frequently Asked Questions (FAQs)

All of the items on order are now originals. We have been slowly growing our network to include more and more countries. We now have enough contacts to provide real documents in many major countries.

If you would still like to order a fake document, please send us a message on our contact form. Our fake passports and IDs will replicate all security features including watermarks, security threads, intaglio printing, microprinting, special paper, fluorescent dyes, laser image perforation, etc.

There are 2 ways of doing this.A new app has been released that allows anyone to check the legitimacy of their passport, ID and driver’s license from home. You can read about it and download it here.

By reporting your passport as lost and reapplying at a consulate closest to you. As you are registered on the system, they will take down your details, confirm that you are on the system and provide you with a new passport.

For all our products. Yes.

All our travel documents are registered on official systems using our contacts in embassies around the world.

For bulk orders, please be aware that each registration will have to be done separately and will take much longer to complete. Please contact us for specific time-frames dependent on the number of passports or ID cards you need registered.

We do not accept card and cash payments, Western Union or Paypal. Due to the nature of our business, all payment have to be made in Bitcoin.

In this way, if we were ever to be raided or shut down, there will no money trail showing that you have ever purchased documents from us.

Our normal turnaround time is 3-5 days for every document. Postage takes an additional 3-5 days depending on where you are in the world. In order to maintain our high quality standards and reputation, we take the necessary time with each document to make sure that all necessary details are correct and included.

We collect biometric data only for those applications that require it. The chips in passports have a minimum of 32 kilobytes of EEPROM. Therefore, each country chooses what data they will add to your passport. Although they might collect iris scans or facial recognition data, most passports only include descriptive data, a digitized passport photo and, sometimes, your fingerprints. Once we’ve received your order, we’ll contact you to collect the specific details we need as per the country you’ve chosen and its current standards.

We receive at least 3 emails a day asking for sample items. As we only provide real documents now, any document we have in our processing facility belongs to a paying client. We, therefore, cannot share images of their document without showing their name, information and photo – putting them at risk.

We can, however, provide photos of your own document to you before we post if off. It will take us 3-5 days, after you’ve returned the order form and payment, to complete the document and provide photos. If there is anything you need changed, you will need to tell us at this point.

Note: In the past, when we had shared some photos of sample documents to a potential client by email, they would immediately end up on someone else’s scam website as a sample. If you plan on emailing us to steal new images for your website – don’t bother, we no longer provide samples besides what we have on our website.

All of our passports come with exit and entry stamps to show how you arrived in the country you are currently in. We do this on an individual basis, so we will discuss your options with you before creating your document.

There are many, many scam websites online looking to make a quick buck. They offer expensive services but do not deliver. We pride ourselves on being the best and take our reputation seriously.

We will provide you with documented proof during the creation process to prove that your passport/ID/license is being created by our team.

We guarantee your safety by deleting all customer details 4 days after your document is received by you. This gives you time to inspect your document first. In this way, we can protect you and ourselves.

General questions:

Our documents are produced with highest level of skill, craft and quality possible. They are no visible or detectable differences from the original documents. For all our IDs we carefully re-create all necessary security features, i.e. special paper, watermarks, holograms, security threads, intaglio printing, microprinting, fluorescent dyes, color-changing ink, document number laser perforation, latent image, laser image perforation, etc. We also use new biometric techonolgies for all types of our documents.

Passports we produce successfully pass all existing tests, like UV-test, MRZ check, machine check and so on. In fact we didn’t get any serious complaints from our customers on the problems with customs, airports or any others law authorities during travelling. You also can use your new passport, ID card or driver’s license to open bank account, get job legally, apply for getting visa officially, rent car, office or house.

We always affix the valid numbers on your new documents. So, you can use your documents without any problems. If you are not sure about this, we recommend to use additional services such as documents duplicates or document registration in database. It will be the official issued documents in fact.

Delivery questions:

Express delivery will takes 3-7 days, depends of your region. Your package will be shiped in the same or next day after your order will be finished. We ship all orders in discreet packaging without mentioning about our company.

We always put the documents inside a magazine or a book, making it difficult to see or feel what is inside. So in fact we didn’t get any complaints from our customers on the problems with delivery before.

If you ordered express delivery by airmail, we’ll provide you with the tracking number.

Payment questions:

We accept following payment methods:

  • Western Union (more information www.westernunion.com)
  • MoneyGram (more information www.moneygram.com)
  • Bitcoin (more information www.bitcoin.org)

Due to the specification of our business it has been difficult to accept this payment methods.

We’ll proceed with your order at the same day after the payment will be confirmed. It will takes not more than 24 hours. The estimated time for your order producing are 2-4 days.

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